Account Manager

Description:

We are looking for an enthusiastic, motivated, inspiring, and result-orientated Account Manager to join our Customer Experience team.

You will play a key role in leading day-to-day client interactions, helping build and nurture strong relationships with key clients and ensuring their satisfaction and driving business growth. You will also have a critical role in coordinating and implementing programs, working closely with our team to provide the multidisciplinary capability that is essential in meeting clients complex and wide-ranging CX challenges.

We are looking for someone who can hit the ground running and, who will get on well with clients and colleagues and can manage and execute customer experience projects with both government and private clients.

The Role and what you’ll be doing

This is an exciting and varied role which includes:

-         Responsible for maintaining and developing strong existing relationships with current accounts.

-         Follow up and implement business development initiatives that have been implemented.

-         Taking ownership and working extensively with others on proposal/pitching process, including design and pricing of research and solutions for new and existing clients.

-         Transform cross-selling done between departments into a successful project set-up.

-         Taking overall ownership for managing current client accounts and maintaining good relationships.

-         Taking overall responsibility for the successful management of research projects, ensuring projects are delivered on-time and on- cost to the client’s satisfaction.

-         For large-scale projects, to set up efficient customized processes to gain time and ensure cost savings.

-         Taking overall responsibility for cross-functional teams.

-         To ensure projects are set up according to ISO standards and responsible for implementation of the ISO.

-         Encouraging innovation and implementation of solutions in order to contribute to increasing team efficiency.

Delivering financial targets for own projects