Administrator

Description:

Hiring Administrator for Customer Excellence

Company Description

Semi Government Real Estate

Nationality: Arabic

Must be in: Dubai

Role Description

This is a full-time, on-site role located in Dubai for a Customer Service Administrator. The Customer Service Administrator will be responsible for serving as the first point of contact for customers, handling customer inquiries, resolving customer complaints, and ensuring a high level of customer satisfaction.

Key accountabilities & Tasks

Administrative:

• issuance of IOC and agreement documents as per customers’ application requirement Organize and maintain case related documentation on proper systems/ files, as per date
• Review daily workflows and cases received from the front office team and coordinate for any missing documents if needed for printing of the NOC
• Manage department’s daily email inquiries and assign to respective staff, ensuring it is closed within SLA
• Check for new customer ownership and customer information details and timely update Nakheel records
• Submit any report or log required by the senior for daily or pending cases

Communication:

• External Customers: Contact customers to update regarding their documents and/ or missing information needed
• Internal Customers: Coordinate with internal departments to ensure customer cases are closed timely and effectivelv
• Report any issues to the management

Qualification, skills, experience: