Admissions Officer

Description:

The post holder will be expected to have a sound understanding of the international admissions policies, procedures and university processes and be able to transfer this expertise to support colleagues as and when required.

Main Duties

• Support the team in the assessing and processing of application forms on the University’s student record system, making initial judgements about the suitability of individual applications based on the programme’s approved entry requirements and ensuring that all conditions relating to applications are cleared.

• Ensuring that rejected applications are processed and refer such applicants to alternative programmes where this would be appropriate.

• Maintain the direct inbound call line with applicants and ensure constant dialogue with applicants and agents • Actively communicate with enquirers, applicants and students to support them throughout the applications process, taking a proactive solution focused approach.

• Undertake calling campaigns at specific points throughout the recruitment and admissions cycle to support applicants to clear conditions and meet other requirements to enable their studies at UH including credibility interviews.

• Ensure the accuracy, completeness and timeliness of decision-making which shall include working closely with academic admissions tutors to ensure that University expectations and deadlines are met.

• Where applicable, liaise with Hertfordshire International College and external partners regarding the admission of students entering through progression.

• Participate in meetings convened to discuss admissions, which may include keeping minutes and promulgating information about decisions.

• Assist with the management on the Regional Email Inbox as well as supporting with the Generic International Inbox and Admissions Inboxes as required.

• Support across regions as required.

• Any other duties as required commensurate to supporting International Admissions

Person Specification

Essential

• Education to A Levels or equivalent or have extensive experience

• Experience of speaking on the phone and via email communications for extended periods of time

• Experience in delivering excellent customer service

• Ability to work effectively both as a team leader and a team member

• An ability to form and maintain effective and productive professional relationships

• Excellent written and oral communications skills

• Proactive solution-focussed approach to work

• Commercial focussed attitude towards international higher education