Description:
Exceptional solutions require exceptional people. We are looking for an Aftersales Coordinator based in our Karcher Regional Experience & Service Center in Al Quoz, Dubai.
This Is How You WOW
- Manage machine pick-ups/drop-offs from retail outlets across the UAE.
- Coordinate service cases from start to finish, including technician assignments, cost estimates, and customer updates.
- Handle returns, arranging inspections and coordinating with the supply chain team and schedule courier pick-up.
- Provide top-notch customer support via email and phone, including advising on machine operation.
- Prepare quotations for service and spare parts.
- Upsell accessories and detergents whenever possible.
It would be WOW if you would bring this in:
- University degree
- At least 2-3 years’ experience in a similar role
- Excellent interpersonal skills with a customer-centric approach
- High degree of initiative, ability to work independently and interact with a team
- Effective time management and prioritization skills
- Proactive and entrepreneurial mindset
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills required in English