Description:
Hiring Analyst Application Support – Auxiliary Systems
Location: Dubai
Skills and Experience:
- ITIL & Six Sigma certification
- Knowledge in Automation, BPM, loan origination systems
- Basic knowledge of core banking functionalities.
- 3+ years supporting auxiliary Systems in banking environment
- To ensure optimum availability of auxiliary service assigned as per service catalogue.
- Monitor service outage / deterioration related alerts and take necessary action for permanent resolution.
- Troubleshooting, debugging, and timely resolution of problem reported. Technical glitches should be immediately escalated to vendors for permanent resolution.
- To ensure timely update of bug fixes and patches following approved change and release management policies.
- Ensure support and maintenance contracts are renewed.
- Ensure enterprise data is safe and protected.
- Ensure Production and DR sites are in sync and the same has been tested as per published schedule.
- Ensure satisfactory audit ratings through strict adherence of policies, processes and procedures.
- Ensure all new business initiatives are supported based on the measurable set in KPI.
- Ensure measurable KPI are set and monitored.
- Participate in the annual IT Budget process.
- To define, implement and enhance Application and Webserver baseline standards in line with business goals.
- AMC Terms & SLAs
- Suggestion / Recommendations on application development and deployment methodologies for newly procured and existing application enhancements.
- Suggestion / Recommendations on integration methodology needed for integrating applications used within the data center