Assistant Reservations Manager

Description:

City Seasons Hotels is looking for an Assistant Reservations Manager

Company Description

City Seasons Hotels is a UAE-based hotel group that owns and operates six properties in Abu Dhabi, Al Ain, Dubai, and Muscat, with a total of 1,300 rooms. The hotels are known for their commitment to customer service, attention to detail, and family-friendly atmosphere. City Seasons Hotels is dedicated to providing elegant and stylish accommodations that are also affordable. The group is expanding rapidly, with plans to double its portfolio by 2020.

Role Description

This is a full-time on-site role for an Assistant Reservations Manager based in Dubai, United Arab Emirates. The Assistant Reservations Manager will be responsible for overseeing the daily operations of the reservations department, including managing bookings, handling customer inquiries and complaints, training reservation staff, and working in close collaboration with the sales and marketing teams.

Qualifications

• Reservations and customer service skills
• Excellent communication skills, both verbal and written
• Strong sales skills
• Experience training and managing staff
• Experience with hotel reservation software
• Ability to work under pressure and meet deadlines
• Bachelor’s degree in Hospitality Management or related field
• Experience working in the hospitality industry
• Fluency in English and knowledge of Arabic are a plus