Manages and provides guidance to Team Leaders and their respective front-line colleagues to include their job training, daily attendance, grooming, coaching, appraisals, and personal development plans
Oversees duty schedules for their area ensuring that annual leave plans support operational readiness and ensure sufficient time off to colleagues
Coordinates and oversees character appearances and roaming entertainment both in the parks and at external events
Working with his/her line manager on a production, installation schedules for in-park events and activations
Coordinates with procurement and third-party vendors
Oversees décor installation and derig for the events based on Scope of Work and event’s deck
Manages the running of all Entertainment live show offerings
Ensure that Team Leaders writing and circulates show reports as needed
Gives notes to animators, cast and crew in the running of the shows
Liaises with the Maintenance department to fix technical issues and follows up to ensure issues are solved
Work closely with production and technical teams to ensure they have accurate show related information
Oversees the maintenance of character costumes
Holds daily briefing with the department
Assists other shows within the department as needed
Plans, books and delivers on and off job trainings as required to ensure best possible service standards as well as colleague development
Communicates appropriate and useful information through various channels, including department meetings and briefings
Motivates colleagues through the effective implementation of incentive and recognition and rewards programs
Ensures departmental policies, procedures and performance standards are being implemented and maintained throughout their area
Reviews departmental policies, procedures, and performance standards to ensure these are up to date and correct and propose changes as appropriate to ensure high levels of customer service
Ensures any service delivery defects are resolved, identify any trends, share observations and suggestions with their manager
Reviews accuracy of any checklists and records completed in their area
Ensures their area meets targets as set by their departmental manager via tracking
Assists with logistics to audition new Entertainment colleagues
Assures Key Performance Indicators (KPI) targets are being met and tracks results
Tracks and records all external requests fulfilled by Entertainment
Seeks out personal and professional growth of skillsets and shares all knowledge with team
Essential:
Higher secondary or equivalent
1 year of experience in leadership and 2 years in the entertainment industry
Leadership skills
Problem solving
Ability to manage a team and cover for the Head of the Department where necessary
Discretion and sensitivity when dealing with confidential information
Ability to work under pressure
Attention to detail
Proactive and flexible attitude, ability to effectively prioritize
Excellent communication skills, both verbal and written.
Knowledge of current Health and Safety guidelines.