Assistant Venue Manager

Description:

The role will play a pivotal role in driving revenue and sales growth, ensuring an exceptional customer experience, managing attraction operations, overseeing rostering and staffing, and implementing strategic initiatives to enhance overall business performance. This position requires a dynamic individual with strong leadership skills, a passion for delivering outstanding customer service, and a focus on achieving financial targets while optimizing key performance indicators such as ATV (Average Transaction Value), ASP (Average Spend per Customer), conversion rates, and ensuring optimal capacity utilization.

-Develop and execute strategies to maximize revenue generation from various sources, including attractions, arcades, bowling, birthdays, corporate bookings, and school groups.

-Implement pricing strategies, promotions, and upselling techniques to drive sales.

-Analyze sales data, identify trends, and proactively adjust strategies to meet or exceed revenue targets.

-Focus on KPIs such as ATV, ASP, and conversion rates, implementing strategies to enhance these metrics.

-Foster a customer-centric culture by ensuring a consistently high level of service and satisfaction.

-Implement and maintain standards for customer service excellence.

-Enhance the unique customer experience for birthdays, group bookings, and school groups, ensuring memorable and personalized events.

-Set and monitor annual budgets, working closely with the finance team to meet or exceed financial targets.

-Develop and implement strategies to enhance customer retention and build long-term relationships with the local community

-Collaborate with the leadership team to develop and execute long-term business strategies.

-Oversee day-to-day operations of the entertainment center, ensuring a smooth and efficient workflow.

-Monitor and manage inventory levels, equipment maintenance, and facility cleanliness.

-Implement operational procedures to enhance efficiency and reduce costs

-Develop and manage staff rosters, ensuring adequate coverage to meet business demands.

-Recruit, train, and supervise a team of employees, fostering a positive work environment.

-Conduct performance evaluations and implement development plans for staff members.

Requirements:

· Experience in a Family Entertainment Centre is mandatory

· Any Bachelor's Degree

· 5 - 8 Years Experience of Family Entertainment Centre management role