Description:
We are looking for Back Office Agent for our client in Dubai, UAE.
Position: Back Office Agent- Treasury & Payments
Department: Operations
Location: Dubai, UAE (onsite)
Contract: Yearly renewable- Long Term
Benefit Package: Salary + Visa + Health Insurance+ EOSB + Annual Leave + Flights.
Job purpose:
As a Back Office Operation Agent, you will be responsible for ensuring the smooth functioning of the company’s back-office financial operations, with a strong focus on maintaining compliance and regulatory standards. This role demands a high level of accuracy, an analytical mindset, and an ability to work effectively in a fast-paced environment.
Key accountabilities
Finance Ops:
- Adhere to stringent regulatory requirements and industry standards in all financial activities.
- Spearhead settlement activity management, ensuring timely and accurate processing aligned with financial standards and regulatory requirements.
- Ensure financial transaction accuracy through robust third-party reconciliation processes, reconciliation.
- Generate and analyze comprehensive financial reports for treasury and finance activities, incorporating detailed revenue, fees, and commissions reconciliation.
- Manage timely and accurate processing of financial transactions in settlement activities.
- Optimize liquidity and secure required funds in prefunding processes.
- Accurately forecast prefunding needs for efficient financial planning and ensure funds’ availability in internal accounts for seamless transaction processing.
- Monitor prefunded internal account balances vigilantly to prevent service disruptions.
- Operational Coordination with other Departments and Partners
- Process and manage various back-office transactions, including account maintenance, reconciliations, and financial record-keeping.
- Actively manage and resolve partner inquiries related to financial activities, ensuring transparent communication on the status of resolutions.
Experience and Qualification:
- 4/5 years proven experience in back-office within payments in banks, MFIs, fintech, mobile money, payment service provider, money transfer operator, exchange house…
- Master’s degree in business administration, Finance or a related field.
Knowledge and skills:
- Knowledge of back-office operations and quality monitoring procedures.
- Proficiency in generating and analyzing reports, with a keen eye for detail.
- Passion of for delivering exceptional customer experiences in a dynamic and fast-paced environment.