Description:
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
At Maersk, we believe in the power of diversity and collaboration for continued success.
Running The Business
- Connect our customers as per contractual delivery promise and in conjunction with Ocean / Feeder fulfilment teams / Global Stowage and Terminals.
- Coordinate execution planning (2-4 weeks) with all stakeholders to ensure customer outcomes & asset capabilities are secured.
- Lead and execute individual vessel game plans (0-72 hours).
- Review and track real time progress against gameplan and drive all stakeholders to common outcome.
- Ensure asset turnaround and connections as per specs.
- Investigate root causes for deviations to plan and adopt measures to avoid recurrence.
- Lead & coordinate with respective stakeholders in maintaining transit dwell (Flex-Hub & longstanding).
- Steer cargo advancement opportunities and recovery actions in line with thresholds.
- In event of crisis (port disruption / strike and or vessel / cargo incident alongside), participates in relevant CMT and supports crisis management team locally with various stakeholders (agents / authorities / etc.)
- Communicate ETA, berthing prospects & berth schedule changes to ships
Improving The Business
- Resolves customer pain points / experience (delivery touchpoint) in collaboration with Ocean Fulfilment, GSP and Terminal.
- Identify and suggest continuous improvement possibilities in the ways of working.
Internal stakeholders:
- Ocean / Feeder and Service Fulfilment
- GSP / Centre
External stakeholders:
- Terminal Planning
- Pilots / Towage / Agents
Critical competencies
- A minimum of 3-5 years of experience in the industry
- Leading with customer empathy
- Strong communication & analytical skills.
- Digitally competent & having data driven approach