Description:
We are seeking a dynamic and results-driven Branch Supervisor to lead the operations of our automotive services branch. This role involves driving sales, managing a team, executing marketing strategies, and delivering an exceptional customer experience. The ideal candidate will possess strong leadership skills, a passion for sales, and a commitment to operational excellence.
Company Overview
Maxguard is a leading provider of premium automotive services, specializing in innovative vehicle protection solutions such as ceramic coating, tinting, and detailing. We are committed to delivering superior quality, enhancing customer satisfaction, and driving innovation in the automotive industry. At MaxGuard, we pride ourselves on providing top-notch service and building long-lasting customer relationships.
Job Purpose
To lead and manage branch operations, achieve sales and marketing targets, enhance customer satisfaction, and ensure efficient day-to-day management of the branch.
Key Responsibilities:
Sales & Target Achievement:
- Lead the branch to meet and exceed monthly, quarterly, and annual sales targets.
- Develop strategies to drive revenue growth and expand the customer base.
- Actively engage in sales activities and oversee on-site campaign activations.
- Generate 20–25 leads daily and ensure 50% of customers served provide Google Reviews.
Marketing:
- Conduct market research and recommend effective marketing campaigns.
- Execute promotions, offers, and advertising initiatives to increase branch traffic.
- Develop and implement attractive combo service offers (e.g., coating + tinting).
On-Site Management:
- Supervise service technicians, ensuring quality and timely completion of services.
- Address customer inquiries and complaints, delivering tailored automotive solutions.
- Foster a positive and motivated team culture.
- Ensure cleanliness, staff punctuality, and adherence to branch standards.
- Open or close the store based on shift requirements.
Operational Excellence:
- Manage branch inventory, ensuring optimal stock levels and timely replenishment.
- Monitor and report on equipment conditions and address maintenance needs.
- Ensure compliance with company policies, safety standards, and local regulations.
Reporting & Performance Analysis:
- Provide weekly and monthly reports on sales, market trends, and customer feedback.
- Track and analyze marketing campaign effectiveness and suggest improvements.
Qualifications:
- 3+ years of experience in sales, marketing, or branch operations (automotive industry preferred).
Technical Skills:
- Proficiency in Google Suite and CRM tools.
- Strong knowledge of sales and marketing strategies.
Key Competencies:
- Excellent leadership and team management skills.
- Strong communication and interpersonal skills.
- Analytical and detail-oriented with problem-solving abilities.
- Ability to multitask and perform under pressure.
Key Performance Indicators (KPIs):
- Achievement of sales and lead generation targets.
- High customer satisfaction and Google Review rates.
- Effective execution of marketing initiatives.