Description:
Hiring Call Center Agent
Duties and Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- Call clients and customers to inform them about the company’s new product, service and policies.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call centre database in a comprehensible way
- Meet personal/team qualitative and quantitative targets.
Requirements:
- High school diploma or equivalent.
- 2-3 Years UAE experience in a call center environment.
- Track record of over-achieving quota.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.