Client Service Specialist

 

Description:

The ideal candidate will have skills that involves generating leads, conducting persuasive sales presentations via phone, meeting sales targets, and building lasting customer relationships. With a focus on effective communication and negotiation, you'll contribute to the success of our team by converting leads into sales and ensuring customer satisfaction. Adaptability, market awareness, and collaboration with internal teams are key to achieving results and enhancing our overall sales strategy.

 

Read carefully before submitting your application.

 

KEY RESPONSIBILITIES

 

1. Lead Generation:

- Utilize tele-sales techniques to actively identify and qualify potential leads.

- Conduct outbound calls, emails, and follow-up communication to generate interest in the company's products or services.

 

2. Customer Acquisition:

- Engage with potential customers to understand their needs and effectively communicate how our offerings address those needs.

- Guide prospects through the sales process, providing information, overcoming objections, and ultimately closing sales.

 

3. Relationship Building:

- Establish and maintain strong relationships with clients through regular follow-up calls and check-ins.

- Address customer concerns promptly, ensuring a positive and lasting impression.

 

4. Sales Presentations:

- Develop and deliver compelling sales presentations over the phone, highlighting key features and benefits of our products or services.

- Customize pitches based on customer profiles and needs.

 

5. Targets and Quotas:

- Set, meet, and exceed monthly/quarterly sales targets and quotas.

- Continuously monitor and analyze sales performance to identify areas for improvement.

 

6. Pipeline Management:

- Effectively manage and update the sales pipeline using CRM tools.

- Keep detailed records of customer interactions, transactions, and potential leads.

 

7. Market Research:

- Stay informed about industry trends, competitor activities, and market conditions.

- Use market insights to adapt sales strategies and gain a competitive edge.

 

8. Product Knowledge:

- Develop a deep understanding of the company's products or services.

- Stay informed about updates and changes, ensuring accurate information is communicated to customers.

 

9. Negotiation Skills:

- Skillfully negotiate terms, pricing, and contracts to close deals that align with company objectives.

- Handle objections with confidence and provide solutions to customer concerns.

 

10. Adaptability:

- Quickly adapt to changes in products, processes, or market conditions.

- Modify sales approaches based on customer feedback and evolving market demands.

 

11. Team Collaboration:

- Collaborate with internal teams, such as marketing and customer support, to ensure a seamless customer experience.

- Share insights from customer interactions to enhance overall product and service offerings.

 

12. Feedback and Improvement:

- Provide constructive feedback on sales strategies, product offerings, and market dynamics.

- Contribute to continuous improvement initiatives to optimize the effectiveness of the sales team.

 

Qualifications:

 

1. Call Center Expertise:

• Exceptional verbal and written communication skills.

3. Customer Focus:

• Strong commitment to delivering excellent service.

4. Problem-Solving:

• Effective issue resolution and solution-oriented mindset.

5. Adaptability:

• Ability to thrive in a dynamic call center environment.

 

Skills:

- Multitasking: Proficient in handling multiple tasks simultaneously.

-Technical Proficiency: Familiarity with call center technologies and CRM systems.—— -Team Collaboration: Collaborative approach to work with team members and other departments.