Description:
Role Overview:
- The role holder is responsible for invoices submission to our customers, follow-up with the customers on their outstanding/due balances, ensuring timely collection of dues, using company policies and systems available.
- The role holder is responsible of a designated portfolio, monthly targets, including risks & reversals, with all customers to be followed & updated monthly on the designated company AR system.
- The role holder is responsible to build and maintain customers relations, visiting customers and solve any related disputes with the customers.
On a typical day you will:
- Submitting invoices to customers and making sure customers required documentation are attached.
- Communicate with customers to follow-up overdues using all available methodologies (Calls, E-Mails & Visits).
- Reconciliation of accounts, understand customers disputes, communicate internally with stakeholders to facilitate a successful resolving of customers disputes.
- Update AR system for all customers portfolio handled with the actions taken per each follow-up
- Sending dunning letters to customers as per company credit policy.
- Prepare reports as needed using MS excel.
What You Will Need to be Successful:
- Bachelor’s / Diploma degree in Finance/Accounting or equivalent
- 3 - 5 years of experience in Accounts Receivables / Debts Collection / Credit Control
- Problem solving & time management skills
- Speak, read & write English & Arabic languages
- Good computer & MS excel skills
- Have experience in using ERP systems
- Detailed oriented with strong communications and customer relation skills