Description:
We are currently in search of a dynamic and seasoned Community Manager to join our team. As a Community Manager, your role will be pivotal in representing our community and facilitating communication between members and internal teams. Your responsibilities will include gathering feedback, overseeing community moderators, and generating compelling content across various platforms such as Telegram, Reddit, Discord, and Facebook. Additionally, you may be involved in launching new communities on occasion and specifically focusing on Web3, Blockchain Industry.
Duties & Responsibilities:
- Serve as the community representative and maintain a strong presence on Telegram, Reddit, Discord, and Instagram.
- Gather and convey community feedback to internal teams, ensuring that community concerns and suggestions are addressed.
- Recruit, train, and supervise volunteer community moderators to maintain a positive and welcoming environment.
- Collaborate with various departments to develop engaging community-related content.
- Drive community growth and engagement through strategic initiatives.
- Monitor community sentiment and proactively address any issues or negative feedback.
- Work with Ambassadors in the Ambassador Program to enhance community efforts.
- Analyse community data, prepare reports, and offer insights to support decision-making and improve community initiatives.
- Plan and host community events as required.
- Maintain a positive and engaging demeanour in all community interactions.
Requirements & Skills:
- Bachelor's degree or above.
- At least 2 years of experience in Web3 community moderation plus management.
- Deep understanding of Web3, Blockchain, Defi and NFTs.
- Very familiar with blockchain, cryptocurrencies and possess technical knowledge or experience related to web3.
- Strong communication, interpersonal, and leadership skills.
- Demonstrated experience in managing communities on Telegram, Reddit, Discord, and Instagram.
- Proficiency in English is essential; proficiency in multiple languages is considered advantageous for this role.
- Experience in managing sizeable online communities
- Excellent problem-solving and conflict resolution abilities.
- Passion for the cryptocurrency industry and understanding of blockchain technology.