Contact Center Executive

Description:

We are hiring Contact Center Executive for one of our client in Dubai who is into real estate industry

Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.

Qualifications:

• 2+ years of contact center experience
• Real Estate, Banking or related background
• Excellent communication and interpersonal skills
• Bachelor’s degree or equivalent
• Arabic/Arabic-French speakers preferred
• Salary: Upto AED 8000