Description:
Role Overview:
- The role holder shall manage a regional credit & collection function & team covering UAE, KWT & Qatar to ensure proper credit assessment & granting process as well as timely collection of dues (Amicably, debt collection & Legal).
- The role holder shall carry out his duties in accordance with the stipulated Credit & Collection policies and procedures.
- The role holder is responsible for conducting due diligence on accounts and managing the credit risk within operational limits and follow up on dues, highlighting the potential credit risks to the Otis management for immediate action.
- The role holder is responsible for overseeing the whole process of reserve reduction, ensuring the forecasted plans & targets for each country`s risk is achieve.
- Communicates issues and problems related to aging reports, invoicing, Dispute, provision and collections to management.
On a typical day you will:
- Tracked on-time reporting of invoice submission with the required documents per each customer. Tracked on-time reporting of disputes resolution with weekly tracking and coordination with interconnected departments heads.
- Reviewing accounts receivable records and identifying discrepancies in billing or collections activities.
- Ensures updated statement of account is shared with all customers on monthly basis.
- Ensures dunning letters are sent to customers on time and suspension & cancellation is carried out according to the Credit Policy.
- Monitoring trends in customer accounts to identify potential risk factors such as missed payments and report it to management on monthly basis to prevent additional services to be performed on a defaulting account.
- Responsible of setting the monthly collection targets, monitoring the evolution of the actual achievements & monthly collectors` evaluation (Targets vs Actual).
- Responsible of Reviewing, conducting due-diligence and analyses for all customers & documentation (Official Documents & KYC form), in addition to creating the required reporting & archiving of documents & special approvals.
- Conduct visits to customers if and whenever needed to follow-up on customers payment commitments.
- Reviewing accounts to determine whether they should be written off as uncollectible.
- Bad debt provision analysis, action plan to reduce with proper classification & responsibility.
What You Will Need to be Successful:
- Bachelor’s degree in Finance/Accounting or equivalent
- 7-10 years of relevant experience handling a team of credit controllers & collectors for a portfolio not less than 1000 customers & $ 30m of annual billing.
- International Credit & Collection Certification will be considered an add value.
- Organizes and supervises the activities of the regional credit & collection team in a manner that supports self-management and continuous improvement.
- Provides coaching, formal and informal feedback to team members in order to support their continuous development.
- Fluent written and spoken English / Arabic is an advantage