Crm Manager

Description:

We’re Hiring: CRM Manager at Matajar Group

Location: Business Tower, Burjuman, Dubai, UAE

Join Our Team!

At Matajar, we’re on the lookout for a CRM Manager who is adept at enhancing customer relationships and driving business growth. This role is crucial in managing our customer order cycle and addressing various customer-related issues with efficiency and innovation.

Key Responsibilities:

• Order Cycle Management: Oversee the entire process, ensuring timely and accurate order processing.
• Issue Resolution: Tackle issues related to stock, order delays, and returns, aiming for minimal occurrences.
• Customer Service Improvement: Use feedback to enhance service quality and customer satisfaction.
• CRM Software Management: Utilize CRM tools to maximize customer engagement and retention.
• Market Analysis and Strategy: Analyze trends, develop strategies to lead in the market.
• Team Coordination: Work closely with IT and marketing to align CRM and business strategies.

Who You Are:

• Expertise in CRM with a customer-first mindset.
• Proficient in CRM software and analytical tools.
• Excellent problem-solving, communication, and interpersonal skills.
• Thrives in a dynamic, fast-paced environment.

What We Offer:

• Be a part of a pioneering e-commerce platform in UAE.
• Dynamic, challenging work atmosphere.
• Competitive salary and benefits.