Crm Technical Trainer

 

Description:

Responsible for preparing and teaching on how to use CRM and its modules and assist employees who use all CRM modules learn how to use them.

 

The Digital Adoption Lead key responsibilities include assessing training needs, creating training materials supported by vendor’s technical manuals and delivering the trainings.

 

The Digital Adoption lead need to have excellent presentation and communication skills, along with a calm and patient personality trait.

 

2.RESPONSIBILITIES

 

Identifies training needs and carries out capability assessments across users.

Helps functions’ Line Managers identify user accessibility and requirements.

Designs blended learning approach, lessons and delivery methods.

Develops assessments based on impact-measurement with different methodologies.

Responsible for delivering the initial onboarding training for the different team members concerned.

Creates/updates all training materials working loosely with the technology vendor.

Designs and develops courses and test plan to test users’ capacity in using CRM modules

Responsible for the development of user’s capacity which will involve the requirement, development, coordination and presentation of training staff and review documentation of procedures

Responsible for the planning, coordination, and presentation of internal/external training programs including creating, editing, organizing, and maintaining training files, manuals and guidelines.

Constantly improves training by evaluating effectiveness of various applications.

Provide leadership around development and management of knowledge and expertise. Become a Subject Matter Expert (SME) related to CRM and its modules.

Takes Health, Safety & Environment (HSE) lead in ensuring “safe systems of work” and “safe conditions” are in place within area of responsibility.

Performs other similar or related duties as required or assigned by management.

QUALIFICATIONS & EXPERIENCE

Educational Requirements / Qualifications:

A Bachelor’s degree in IT or any other related MIS.

Experience:

5+ years of related work experience in the Technical/CRM support, Training, or related field.

CRM knowledge is a must with minimum of 5 years of experience.

Skills and Competencies:

Excellent Customer Service and Technical skills.

A consistent positive attitude towards training and challenges.

Excellent interpersonal and relationship skills to influence solid learning outcomes.

Ability to facilitate solutions in a fast paced, complex technology and dynamic real estate business environment.

Strong time management and organizational skills.

Excellent oral, written and presentation communication skills.

Fluent in Arabic and English