Description:
Responsible for preparing and teaching on how to use CRM and its modules and assist employees who use all CRM modules learn how to use them. The Digital Adoption Lead/CRM Training Lead key responsibilities include assessing training needs, creating training materials supported by vendor’s technical manuals and delivering the trainings. A Digital Adoption Lead needs to have excellent presentation and communication skills, along with a calm and patient personality trait.
Responsibilities
- Identifies training needs and carries out capability assessments across users.
- Helps functions’ Line Managers identify user accessibility and requirements.
- Designs blended learning approach, lessons and delivery methods.
- Develops assessments based on impact-measurement with different methodologies.
- Responsible for delivering the initial onboarding training for the different team members concerned.
- Creates/updates all training materials working loosely with the technology vendor.
- Designs and develops courses and test plan to test users’ capacity in using CRM modules
- Responsible for the development of user’s capacity which will involve the requirement, development, coordination and presentation of training staff and review documentation of procedures
- Responsible for the planning, coordination, and presentation of internal/external training programs including creating, editing, organizing, and maintaining training files, manuals and guidelines.
- Constantly improves training by evaluating effectiveness of various applications.
- Provide leadership around development and management of knowledge and expertise. Become a Subject Matter Expert (SME) related to CRM and its modules.
- Takes Health, Safety & Environment (HSE) lead in ensuring “safe systems of work” and “safe conditions” are in place within area of responsibility.
- Performs other similar or related duties as required or assigned by management.
Qualifications
A Educational Requirements / Qualifications:
- A Bachelor’s degree in IT or any other related MIS.
B Experience:
- 5+ years of related work experience in the Technical/CRM support, Training, or related field.
- CRM knowledge is a must with minimum of 5 years of experience.
C Skills and Competencies:
- Excellent Customer Service and Technical skills.
- A consistent positive attitude towards training and challenges.
- Excellent interpersonal and relationship skills to influence solid learning outcomes.
- Ability to facilitate solutions in a fast paced, complex technology and dynamic real estate business environment.
- Strong time management and organizational skills.
- Excellent oral, written and presentation communication skills.
- Fluent in Arabic and English is a must.