Description:
At HVM GLOBAL BRANDS TRADING L.L.C, we are passionate about delivering top-notch fashion and exceptional service to our customers. We are seeking a dedicated and skilled Customer Care Representative to join our team. If you thrive in a dynamic environment and excel in handling customer queries across multiple channels, we want to hear from you!
Responsibilities:
- Provide outstanding customer service via email, phone, chat, and social media platforms.
- Resolve customer inquiries, complaints, and issues promptly and professionally.
- Process orders, returns, and exchanges efficiently while ensuring customer satisfaction.
- Maintain accurate and detailed records of customer interactions and transactions.
- Utilize Excel to track and analyze customer data, trends, and feedback.
- Collaborate with other departments to address customer concerns and improve service quality.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information.
- Contribute to creating and maintaining FAQ sections, customer service scripts, and knowledge base articles.
Requirements:
- Proven experience in a customer service role, preferably in the e-commerce or fashion industry.
- Exceptional communication skills with a friendly and professional demeanor.
- Proficient in Excel, with the ability to create reports, analyze data, and manage customer information effectively.
- Strong problem-solving skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with CRM software and customer service tools is a plus.
- Positive attitude and a passion for providing excellent customer service.