Description:
At Maersk, we believe in the power of diversity and collaboration for continued success. We are committed to support the UAE Emiratization program and the UAE Government's 2030 vision.
Responsibilities:
- Customer’s business Acumen and ability to know what factors drives the decision making.
- Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
- Ability to align with customer expectations upfront & to be able to respond with suggested solutions
- Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
- Execute cost saving plans in line with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation
- Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.
- Improve the asset utilization of key transport modes including contracted rail and truck networks
- Build strong and collaborative relationship with both established and new vendors
- Liaising and preparing transport plan with suppliers and using triangulation to optimize planning
- Be fully responsible for customer satisfaction across Maersk product offering (own customers).
- Willingness to go the extra mile towards the customers & with focus on providing solutions.
- In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
Accountable for:
- Individual customer experience
- End to end shipment order journey.
- Representing Maersk in front of the customers
Key interdependencies:
Internal stakeholders
- CX Managers/team leaders
- Colleagues across globe
- Area Product, Area Sales, Area Finance, GSCs, LOC
External stakeholders
- Customers
- External suppliers (port, hauler, customs)
- Third Party Agents
- Local suppliers for inland products
Critical competencies:
- Excellent Stakeholder management-, interpersonal-, and communication-skills
- Energetic, Well-organized, and Self-Initiated
- Analytical and problem-solving skills
- Good Process understanding & digital proficiency
- Ability to work under pressure keeping quality in focus
- Strong execution mindset
- Strong Cost conscious and optimization mindset