Customer Service Admin Assistant

Description:

Apt Resources, a reputable recruitment agency, is seeking a dedicated and customer service-oriented individual to join the team of one of our clients specializing in the Real Estate business as a Customer Service Admin Assistant. In this role, you will provide administrative support and excellent customer service to clients and team members. Your responsibilities will include responding to inquiries, coordinating appointments, and assisting with various administrative tasks related to the Real Estate business in Dubai. If you have a passion for real estate and enjoy working in a fast-paced, client-focused environment, we would love to hear from you.

Responsibilities
 

• Respond promptly and professionally to client inquiries via phone, email, and in-person
• Coordinate appointments and property showings for clients
• Assist with administrative duties such as data entry, document preparation, and filing
• Maintain accurate and up-to-date client records
• Provide exceptional customer service and ensure client satisfaction
• Collaborate with team members to support overall department goals
   

Requirements
 

• Previous experience of at least 3 to 5 years in customer service or administrative role in a Real Estate company in Dubai
• Must know the Ejari system in Dubai
• Must know about utility bill payment, building service charges, freehold property deeds
• Must have strong experience using a CRM system
• Strong communication skills, both verbal and written
• Excellent organizational skills and attention to detail
• Proficiency in MS Office applications
• Familiarity with real estate industry practices in Dubai and terminology is a plus
• Ability to multi-task and prioritize effectively in a fast-paced environment
• Positive attitude and strong problem-solving abilities
• If you are an Arabic speaker it would be a plus