Customer Service Agent

Description:

Hiring Customer Service Agent

Department: Customer Service

Job Summary:

We are looking for a friendly and compassionate customer service agent to join our team. The ideal candidate will have a strong understanding of customer service principles and be able to provide excellent customer service to our clients.

Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to management as needed
• Provide feedback to management on customer trends and feedback
• Maintain customer records and data
• Other duties as assigned

Qualifications:

• High school diploma or equivalent
• 1+ years of customer service experience
• Excellent communication skills (verbal and written)
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office Suite

Benefits:

• Competitive salary
• Excellent benefits package
• Opportunity to work with a great team
• Chance to make a difference in the lives of our clients