Customer Service Manager

Description:

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all customer service succeed in meeting performance goals as well as career growth
• Strong knowledge of Dentistry, Orthodontics, Laser and Dermatology procedures
• Leadership and communication skills to teach the team about the procedures
• Responsible to handle the team of 10 to 15 people
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years' of customer service in medical sector (clinics)
• Proven record of handling and leading the customer service department in past
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)