Customer Service Representative

Description:

Duties and responsibilities:

• Answering customers' enquiries via Chat and Email providing the right information

• Identifying customer needs and helping customers use specific features

• Experience in outbound Sales is a must

• Responding efficiently and accurately to customers, explaining possible solutions, and

ensuring that customers feel supported and valued

• Engaging in active listening with customers, confirming or clarifying information and

diffusing angry customers, as needed

• Communicates with other departments to answer customers’ inquiries, solve their

problems and fulfill their needs

• Building lasting relationships with clients and other team members based on trust and

reliability.

• Utilising software, databases, scripts, and tools appropriately

Job Requirements

Academic Background & Professional Experience:

• 2 – 3+ years of experience in customer service experience (preferably in Calls, Chat and

Email channels).

• Equivalent experience in a similar role in the online gaming sector, the e-commerce sector, online payment or banking, desired