Description:
Sasol is a global integrated chemicals and energy company with a 70-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything we do.
Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.
Purpose of Job
- Ensure accurate and timeous capturing and execution of customer’s sales orders.
- Provide first line support to customer inquiries, resolve customer queries timeously
- Enhance customer experience through customer service
- Collaborate within Sasol (M&S, Supply Chain, P&O, QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service.
Recruitment Description / Key Accountabilities
- Receive, capture & execute sales orders, Debit/Credit, rebates, commission in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework
- Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations
- Actively communicate with customers regarding SAP order status (order confirmation, delivery confirmation, pricing, forecasts, order solicitation, dates of delivery)
- Investigate and resolve customer queries within set targets
- Issue pro forma invoice & customer quotation in coordination with M&S (as applicable)
- Management of letters of Credits in cooperation with respective functions as applicable
- Manage logistics & documentation service & Manage letter of credit documentation
- Credit Management & SAP - Monitor SAP credit exposure and ensure SAP data all enter correctly.
- Ensure order processing and logistics documentation compliance