Customer Service Representative

Description:

Key Responsabilities

Welcome diversity and apply as you are!

At Adisseo, we cherish value of diversity whatever it may be.

By joining Adisseo, you will join committed women and men who make the difference every day to contribute to this challenge.

By joining Adisseo, you will integrate a dynamic international environment.

By joining Adisseo, you will discover a world full of opportunities for every stage of your career by being actor to your professional journey.

As a pivotal member of our team, you will craft exceptional customer journeys, anticipate needs, and forge lasting connections. Your expertise will not only solve challenges but also shape the enduring impressions we leave with our clientele.

Your Main Missions Will Be
 

• Customer Relationship management: manage customer master data and customer claims by capturing, collecting and managing answer in accordance with our service level agreement
• Manage order preparation, registration and follow-up: daily order processing, new customer creation, coordination of customer deliveries with plan supply chain, preparing documentation, follow-up orders with transporters / 3PL and anticipating various issues on orders.
• Export documentary remittance : handle letter of credit process, issue export document remittance, follow-up on clearance with freight forwarders, well versed in import/export documentation and process handling.
• Provide sales support : provide status of contracts, participate to sales forecast, schedule weekly call with Sales to inform current status of orders and order book management.
  
   

Main Skills

Profile Required
 

• Bachelor’s degree with at least 5 years’ experience in customer service position managing customer orders and building relationships.
• Language: fluency in English, French and Arabic would be a plus
• Computer: SAP / Microsoft office
• Customer oriented, good stakeholder management skil with excellent interpersonal and communication skills
• Energetic, well-organized, self-Initiated and coordination skill with ability to work in a matrix organization and keeping quality in focus