Customer Service Specialist

Description:

Customer Service Specialist required

Role Type: Outsourced, Full Time, On-Site

Location: Dubai

Visa and medical insurance can be provided, if required

Work Timings: Monday to Friday 9:00 am to 6:00 pm

Mandatory requirements: Strong English communication skill (dealing with high profile MNC clients and internal stakeholders) and advanced Excel skill

Responsibilities

• Make outbound calls to corporates politely and professionally to arrange appointments with C- Level staff for meetings.
• Make outbound calls to obtain feedback on services.
• Keep records of customer interactions recording details of complaints, comments, and enquiries.
• Maintain monthly MIS reports of customer feedback and recommended action plans.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Escalate unresolved customer requests, and pass on grievances to higher departments for further investigation and clarification.
• Make reminder calls to clients, send follow-up emails, and schedule appointments.
• Get feedback and Ǫuality Assurance on identified or unidentified issues.

Minimum Qualifications and Experience

• 1 to 3 years’ experience.
• Bachelor’s degree
• Experience working with Multi National Company preferred
• Customer service experience within UAE desired.

Competency Requirement

• Excellent telephone manners and listening skills
• Excellent English speaking & writing skills
• Multi -Tasking is essential
• Comprehensive understanding of Microsoft Excel