Customer Service Specialist I

Description:

Hiring Customer Service Specialist I

Maryland, United States

About the job

Aon is looking for a Customer Service Specialist I

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon’s Affinity business group within the Healthcare department. This is a Hybrid position out of the Fort Washington, PA office or 100% remote.

Duties And Responsibilities

• Handle inbound and outbound calls via 800 lines with multi-product portfolio- Professional Liability products
• Respond to customer communications via email and written correspondence
• Maintain service, quality and timeliness standards
• Interact with other departments on various projects including new programs, products and technology
• Support knowledge management transfer within the department through training, quality and intranet projects
• Evaluate individual customers’ needs and propose additional insurance products based on personal and business needs
• Maintains customer records by updating account or policy information
• Reconcile client payments against the policy administration system

Required Skills

• Possess an active Property & Casualty Producer license is required. Candidates will not be considered if they do not have a P&C license.
• Experience with Professional Liability insurance for healthcare professionals
• Demonstrated skills and abilities to be goal oriented and solve complex issues
• Possess excellent interpersonal and verbal communication skills
• Strong multi-tasker
• Experience with CRM- Customer Relationship Management System preferred
• Possess excellent written communication skills for customer correspondence, be able to speak broadly and question customer’s needs
• Ability to provide excellent quality service to customers
• Demonstrated ability in handling details and key follow up capability
• Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
• Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
• Ability to think critically and use sound judgment when serving clients
• Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions

Minimum Education

• Bachelor’s Degree preferred, or commensurate work experience

Minimum Required Experience

• 1-3 years’ experience in customer service/call center/sales and service supporting multiple insurance products and/or financial services products.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work… and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.