Description:
We are looking for Customer Service Team Leader
Responsibilities:
• Manage a team of highly skilled Customer Service Representatives
• Independently resolve all queries regarding our product platform and services in a single interaction
• Recruiting and training Customer Service Representatives
• Analysing the performance of the Customer Service Team members
• Preparing and setting monthly and weekly sales targets
• Building and maintaining long-term customer relations
• Preparing and presenting detailed and accurate reports
• Addressing any customer queries and complaints
• Maintaining an updated record of all important customer information in the database
• Assisting in developing chat/call scripts
• Recording calls and meetings details for future reference
• Keeping a track of KPIs
• Taking up any urgent requests or queries in a timely manner
• Any other task, specified by the Reporting Manager
Preferred Qualification:
Bachelor’s degree in Commerce, Marketing, Business Management, or a related field
Organization | NSS ITC |
Industry | Customer Service / Tele Marketing / Tele Sales Jobs |
Occupational Category | Customer Service Team Lead |
Job Location | Ras Al Khaimah,UAE |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Intermediate |
Experience | 2 Years |
Posted at | 2023-10-21 4:13 am |
Expires on | 2024-10-08 |