Description:
As Deel continues to expand its suite of services to support global teams, we are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Manager with a specific focus on our new Global Payroll product. This role will play a pivotal part in ensuring our customers' success by providing expert guidance and support tailored to their payroll needs. The ideal candidate will possess a deep understanding of payroll processes and regulations, coupled with exceptional communication and relationship-building skills.
Duties
- Conduct comprehensive product training sessions for customers to maximize their understanding and utilization of the Global Payroll platform.
- Build and maintain strong relationships with assigned Enterprise customers, serving as their advocate within Deel and proactively addressing their needs and concerns.
- Monitor key performance metrics and milestones for assigned accounts, identifying areas for improvement and implementing strategies to drive success.
- Provide expert guidance and support to customers on payroll compliance matters, ensuring adherence to local regulations and best practices.
- Gather customer feedback and insights to inform product enhancements and improvements, collaborating with the product team to prioritize and implement changes.
- Collaborate with the sales team to identify opportunities for contract renewals, upsells, and cross-sells, leveraging customer success stories and ROI data.
- Stay updated on industry trends, regulations, and best practices related to global payroll and customer success, and share knowledge with the team to drive continuous improvement.
Requirements
- Experience: Minimum of 3 years of experience in customer success, account management, or a related field, preferably within the HR or payroll industry.
- Global Payroll Expertise: In-depth knowledge of global payroll processes, regulations, and compliance requirements across multiple countries. Ideally, within an Enterprise setting
- Customer-Centric Mindset: Demonstrated passion for delivering exceptional customer service and building long-term relationships with clients.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving customer issues.
- Team Player: Ability to collaborate effectively with cross-functional teams, including sales, product, and operations, to drive customer success initiatives.
- Adaptability: Flexibility to thrive in a fast-paced, dynamic environment and adapt to evolving business needs and priorities.
- Technical Proficiency:Familiarity with HRIS, payroll software, and other relevant tools is preferred.
- Bachelor's degree in business administration, human resources, or a related field is preferred