Customer Success Specialist

 

Description:

This is a full-time on-site role as a Customer Success Specialist. Your job

responsibilities include:

 

1. Software Implementation: Lead the end-to-end implementation process of our

SaaS products in client hospitals. Ensure seamless integration and setup of the

software.

2. Driving Adoption: Actively promote and drive the adoption of our software

solutions within the hospital environment. Conduct training sessions for hospital staff

to maximize usage and efficiency.

3. Client Relationship Management: Build and maintain strong relationships with

key stakeholders in client hospitals. Serve as the primary point of contact for all

implementation-related queries and concerns.

4. Regular Hospital Visits: Conduct frequent on-site visits to client hospitals to

monitor the implementation progress, address any issues, and provide ongoing

support and training.

5. Account Management: Manage client accounts to ensure satisfaction and

retention. Identify opportunities for upselling additional features or products.

6. Insight Generation: Analyse data and feedback from client hospitals to identify

key insights and areas for improvement. Collaborate with the product development

team to enhance the software based on these insights.

7. Reporting: Provide regular reports on implementation progress, software

adoption rates, and client feedback to the management team.

 

Qualifications

• Proven experience in software implementation, preferably in the healthcare industry.

• Strong project management skills with the ability to manage multiple implementations simultaneously.

• Excellent communication and interpersonal skills to effectively interact with hospital staff and management.

• Analytical mindset with the ability to derive actionable insights from data.

• Willingness to travel frequently for on-site visits to client hospitals.

• Mandatory to have a valid UAE 4-wheeler license and own a personal 4-wheeler.

• Proficiency in using software tools and applications relevant to the role.

• Bachelor’s degree or above in hospital administration/business administration/related domains.