Customer Support Executive

Description:

Responsibilities:

• Serve as the first point of contact for customers in Dubai through various channels, including phone, email, chat, and social media.
• Respond promptly and courteously to customer queries, providing accurate information and practical solutions.
• Demonstrate empathy and understanding while addressing customer concerns and ensuring a positive customer experience.
• Troubleshoot and resolve product or service-related issues, guiding customers through step-by-step resolutions or escalating complex cases to senior support as needed.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Proactively identify recurring issues and suggest process improvements to enhance customer satisfaction.
• Follow up with customers to ensure their issues are resolved to their satisfaction.

Requirements:

• Proven work experience as a Customer Support Executive (preferred)
• Excellent verbal communication skills in English; Hindi, Tegulu, kannada
• Strong cultural awareness and sensitivity to interact effectively with a diverse customer base.
• Empathetic, patient, and able to handle challenging customer interactions with professionalism.
• Problem-solving mindset with the ability to think on your feet and find creative solutions.
• A positive attitude, self-motivation, and the ability to work well independently and as part of a team.