Description:
The Data Center Technician is responsible for the setup, maintenance, troubleshooting, and decommissioning of data center hardware. This role involves following standard procedures to ensure the proper functioning of equipment, diagnosing issues, replacing faulty components, and adhering to safety protocols. The technician collaborates with the team, communicates effectively, and contributes to a positive work environment. They complete assigned tasks efficiently, meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). The technician demonstrates accountability, ownership, and a client-focused approach to deliver high-quality data center services.
Requirements:
- Extensive years of experience as a data center technician.
- Prepares, stages, sets up, and performs data center hardware startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks.
- Exceptional server hardware knowledge with deep understanding of all component & system type failures
- Ability to assist in conducting failure analysis on field issues.
- Ability to assist in tracking server fleet health to investigate trends, new unknown issues, and validate that Veritas is maintaining customer SLA.
- Solid experience with IPMI utilization in diagnostics
- Administer software tools (e.g.: diagnostics, tests, FW updates)
- experience in real-time issue resolution during deployment execution
- Experienced with Windows Server OS & WinPE OS administration.
- Experience with Linux PXE services a plus.
- Network troubleshooting of Layer-1, Layer-2, Layer-3
- Basic Linux and Windows scripting experience
- Virtual Machine set up and environment configurations.
- Ability to work autonomously and within a local or geographically dispersed team environment.
Certifications:
- CompTIA A+ / CompTIA Server+/ CCENT or equivalent experience preferred.
- Windows OS experience preferred.
- MCP/MSCE/ CCNA certification preferred.