Debt Collector

Description:

We are seeking a highly motivated and detail-oriented individual to join our team as a Debt Collector. The primary responsibility of this position is to manage and recover outstanding debts from students and other entities associated with the institution. Additionally, the role involves handling registration and documentation work, ensuring accuracy and completeness in student records. The successful candidate will play a crucial role in maintaining the financial health of the organization while upholding a positive and respectful approach in all interactions.

Key Responsibilities

Debt Recovery:

Contact students and relevant parties to recover outstanding tuition fees, fines, and other debts owed to the institution.

Utilize effective communication and negotiation skills to arrange repayment plans and settlements.

Maintain accurate and up-to-date records of all communication and financial transactions related to debt recovery.

Investigation and Documentation:

Investigate and analyze delinquent accounts to determine the most appropriate course of action.

Prepare and maintain detailed documentation on the status of each debt, including relevant correspondence, payment history, and any other pertinent information.

Registration and Documentation:

Oversee the registration process for students, ensuring accuracy in documentation and compliance with institutional policies.

Collaborate with the registrar's office to maintain up-to-date student records and documentation.

Communication:

• Communicate with students and parents in a professional and empathetic manner.
• Provide clear and concise information regarding outstanding debts, payment options, and consequences of non-payment.
• Collaborate with other departments, such as the finance and student services teams, to gather relevant information for debt resolution.

Customer Service:

• Provide excellent customer service by addressing inquiries and concerns related to debts in a timely and respectful manner.
• Work with students to find solutions that meet both their financial needs and the institution's requirements.

Reporting:

Generate regular reports on the status of outstanding debts, recovery efforts, and trends for management review.

Collaborate with the finance department to reconcile recovered amounts and update financial records.

Qualifications and Skills:

• High school diploma required; bachelor's degree in finance, business, or a related field is preferred.
• Previous experience in debt collection, preferably in an educational institution setting.
• Strong communication and negotiation skills.
• Excellent organizational and time-management abilities.
• Familiarity with relevant laws and regulations governing debt collection.
• Proficiency in using debt collection software and MS Office applications.