Deputy General Manager

Description:

To ensure a smooth and efficient operation in the operating departments in relation to the company's core processes, thus directly impacting the opening of the leisure facility, delivering the experience, and closing the Leisure Facility.

This position manages the execution of the department's long-term strategic vision. It is responsible for its operational success through effective day-to-day management and focusing on delivering a safe and exceptional guest experience. The Deputy General Manager will work closely with other departments to ensure they meet their targets and collaborate accordingly to achieve Park results.

As the Deputy General Manager, you will be a valuable asset in assisting the General Manager and Executive Team achieve the Park’s goals. Your insights and contributions will help shape company strategy and policy.

Effectively manage departmental budgets and resources to deliver the EBITDA targets of the leisure facility.
Track the business's performance through key performance indicators, financial reports, survey results, and direct guest and colleague feedback.
Meet business key performance indicators and implement strategic plans & objectives that support continuous improvement.
Encourage and enable supervisory and frontline colleagues to deliver critical business results.
Ensure Health & Safety initiatives are taken to improve Guest safety.
Ensure HSE issues are reported, root cause solutions are identified, and corrective action measures are taken.
Work with strategic functions to forecast attendance and visitation trends and make operational changes accordingly.
Inform Park Operation Hours and parameters in conjunction with strategic functions and the General Manager.
Maintain building, facilities, equipment and supplies to minimize damage, reduce waste and control costs.
Improve operational efficiency in the Park to enhance the Guest experience and reduce operational costs.
Help identify and implement new initiatives that enhance the guest experience, improve safety, reduce expenses responsibly, or generate incremental revenue for rentals and park experiences.
Organize, lead, and manage new projects as assigned.
Ensure the operational aspects of a new ride/attraction's opening are in place. In conjunction with HSE, maintenance, and Operations, ensure ride handover has taken place and the ride/attraction is safe to open to the public.
Coordinate with key stakeholders on key information that may affect business owners, partners, company colleagues and leaders.
Fulfill their role within the crisis management plan to manage emergency situations that may arise and minimize possible damage, loss, or injury to guests, colleagues, or company property.
Oversee the Park Duty Manager program, ensuring participants are trained and competent to carry out duties.
Actively seek and implement cost-saving programs to provide positive financial results.
Manage the labor budget proactively to achieve the most efficient use of labor and reduce costs.
Anticipate and respond to non-routine events.
Conduct regular Colleague & Team meetings.
Delegate and empower the team with clearly defined responsibility and authority.
Make hiring decisions and promotional recommendations.
Conduct colleague performance appraisals in a timely, fair, and constructive manner that promotes growth.
Coach and counsel colleagues fairly and consistently to motivate and improve performance.
Meaningfully engage colleagues to increase retention.
In line with the business strategy, conduct succession planning and implement talent management programs.
Inform the setting of strategic objectives, annual attendance, and expense budgets.
Be a positive, consistent, and fair role model at all times to motivate, influence, and support others to accomplish personal, departmental, and company goals.

To be considered for this role, you will need to have:

Bachelor's Degree in any related field and has theme park leadership experience
Advanced level of knowledge and understanding of IT systems such as Microsoft Office, ride automation/controls, theatrical show control systems, POS systems, and finance software
Ten years of experience in a senior leadership position
Experienced in the operation of a large theme park or an equivalent commercial tourist attraction
Experience with the development of theme park commercial operations and in-park spending management
Has managed senior managers/business leaders
Has experience in Crisis Management
Project Management: coordinating with multiple stakeholders
Experience in operating high-end guest service-oriented facilities
Fundamental understanding of risk management philosophies and ride safety protocols and standards
Excellent writing, speaking, and understanding English
Advances verbal and communication skills
Must be able to direct and coach a diverse team of colleagues through active participation and guidance
Effective organization, planning, and scheduling skills
Ability to manage daily and long-term priorities.
Ability to monitor and identify problems proactively.
Understanding of how best to utilize all resources available to quickly and effectively solve problems as they occur and with a strong sense of urgency.
Stays current on new technologies and processes emerging in the industry and proactively works to develop new products and services that will improve profits through increased operational efficiency and/or improved guest satisfaction.