Desktop Engineer

Description:

Desktop Engineer – TL

Technical Skill Required:

Team Lead Criteria:

Min 5-6 years’ Experience in IT support field and Team management
Managing large team
Managing daily IT operations as a single point of contact
Able to provide daily weekly monthly report on the tickets and team performance.
Able to handle escalations and provide proper feedback to stakeholders.
Able to coordinate with multiple internal IT support teams for smooth operations.
Administration knowledge of any ITSM tool
Ability to work under pressure.
Creating monthly roster for the team members
Excellent documentation skills
Good communication skill
Ability to provide service improvement plans.
Coordinating with multiple vendors as single point of contact
Training the team members
Installation, configuration and support of desktop PC/Laptops, printers/scanners, and other authorized peripheral equipment (either on-site or remotely, as required)
Problem solving skill
Good communication and soft skill.
Knowledge in Microsoft Windows 7,8,10
Basic knowledge of DNS/DHCP/AD
Configuration and support of services provided to the users, on PCs and mobile computing devices.
Basic knowledge of email configuration.
Managing new user add remove from AD
Basic Network knowledge.
Working on central IT Helpline number for IT Helpdesk and resolving user issues over call or via email and creating Incident/Service requests using ticketing tool.
Work closely with the server and network team to maintain user policies and logon scripts to ensure proper privileges for users on the network.