Desktop Support Engineer

Description:

• Proficient knowledge and understanding of Desktop software and hardware technologies.
• Troubleshooting issues on Windows Clients (End user machines)
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related
activities like spare and buffer stock management
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and
scanners
• Knowledge of network security practices and anti-virus programs
• Customer-oriented attitude.
• Fluent in English, Arabic and other local language.
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and
scanners
• Knowledge of network security practices and anti-virus programs
• Telephonic support to End Users and co-ordination with Vendors, Client Problem Management
• Proactive monitoring & Perform documented Escalation process.
• Troubleshooting on Application Support (Off Shelf or Customized)
• Troubleshooting on Printers & MFDs
• Troubleshooting on VPN software and Collaboration tools
• Troubleshooting on Password Reset tools and Remote-Control tools
• Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
• Troubleshooting Application and Workplace IT & Communications & Collaboration Support
• Interaction with internal and external stakeholders