Desktop Support Engineer

Description:

Hiring Desktop Support Engineer in Dubai, UAE

Candidate must be in UAE
Requirement:
1. Operating Systems:
• Proficiency in Windows (10, 11) and macOS.
• Mobile OS (IOS and Android)
• Patching and upgrading OS using tools.

2. Hardware Knowledge:
• Troubleshooting desktops, laptops, printers, mobiles, and other peripherals.
• Basic understanding of hardware replacement and upgrades.

3. Networking Basics:
• Knowledge of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Setting up and configuring network devices (e.g., routers, access points).

4. Software Troubleshooting:
• Installing and maintaining applications (e.g., Microsoft Office 365, browsers).
• Identifying and resolving software compatibility issues.
• Troubleshooting office 365 applications like outlook issues

5. Remote Support Tools:
• Experience with tools like Quick Assist, Manage Engine products ,MDT, SCCM or Microsoft Remote Desktop

6. IT Security:
• Basic knowledge of antivirus tools, firewalls, and security best practices.
• Awareness of endpoint protection tools like Kaspersky or Intune.
• Bitlocker Encryption

7. Active Directory & User Management:
• Creating, updating, and managing user accounts.
• Understanding of group policies and permission settings.
• Understanding of a Domain network
• Understanding of DHCP

8. ITIL Foundations:
• Basic understanding of incident, problem, and change management processes.

9. Mobile Device Management (MDM):
• Managing devices through tools like Intune SOTI , AirWatch or any other platforms.

10. Backup and Recovery:
• Knowledge of backup tools and restoring data for end users (iPhone ,Laptop,Desktop ,Mac OS)
• Data recovery from encrypted device
• Replace laptop and mobile with data transfer