Description:
This role is responsible for managing the strategic direction of Salesforce, and other mission critical Go-To-Market applications and solutions, including the daily operations/maintenance and scaling of these systems. Managing a global team of ~10 people in a two-tiered structure, this leadership position will help position the company with sales excellence. The successful candidate will have a strong background in Salesforce architecture and a proven track record of managing and guiding salesforce development teams. In addition, a deep understanding of CPQ, Marketing, and Sales Support applications is crucial. Duties will include leading the team, facilitating the planning, scale, design, and delivery of solutions according to requirements with adherence to time, cost, regulatory, technology, and quality parameters. Types of initiatives may include architecture definition, system upgrades, integrating acquisitions, enhancements, process improvement initiatives as well as effectively managing the day-to-day support requests.
What You Will Do:
- Serve as the organization's Salesforce expert, responsible for architecting, designing, and optimizing our Salesforce environment to meet business objectives and ensure scalability.
- Manage and Mentor a team of Salesforce developers, architect and admins, ensuring the delivery of high-quality, efficient solutions that align with best practices, business requirements, and industry standards.
- Oversee the integration of Salesforce and related applications with other GTM systems, ensuring data consistency and efficient workflow automation.
- Define key performance indicators (KPIs) and monitor the performance of applications, providing regular reports and insights to improve efficiency and effectiveness.
- Collaborate with senior leadership to define and execute the organization's technology strategy, aligning it with the overall business objectives and ensuring a seamless integration of various business applications.
- Manage multiple stakeholder engagements and work with cross-functional teams to gather requirements, facilitate process analysis sessions, and develop technology solutions.
- Manage relationships with third-party vendors and technology partners, ensuring effective use of resources, cost control, and optimal performance of applications.
- Ensure that all applications meet compliance standards and security protocols, safeguarding sensitive company and customer data.
Requirements:
- 10+ years of full lifecycle experience in building and delivering Salesforce and GTM solutions, preferably in a SaaS environment.
- Extensive experience in guiding and managing Salesforce development and admin teams.
- Proficiency in Salesforce Sales & Service clouds, and supporting tool sets such as Gong, Outreach, ChiliPiper, etc. or equivalents.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are required.
- Proven experience as a Salesforce architect with a minimum of 3 years of experience.
- Proven experience in project management, including successful implementation and integration of business applications.
- Excellent written and verbal communication, presentation, and interpersonal skills with the ability to present complex concepts to management, team members and non-technical audiences in a simple, easy to understand context.
- Proactive self-starter, requiring minimal guidance, with ability to meet deadlines and operate in a fast-paced environment.