E-commerce Associate

Description:

We are seeking an experienced eCommerce Associate to oversee the management of our online store. The ideal candidate will have a strong background in eCommerce, digital marketing, and online merchandising. The eCommerce Associate will be responsible for managing the day-to-day operations of the online store, driving traffic and sales, and maximizing profitability.

Key Responsibilities:

● Develop and execute the eCommerce strategy in line with business goals and objectives

● Manage the end-to-end process of the online store, from product selection to order fulfillment and customer service

● Monitor and analyse sales performance, site traffic, and customer behavior to identify trends and opportunities for improvement

● Work with cross-functional teams, including marketing, operations, and IT, to drive online sales and ensure a seamless customer experience

● Develop and implement digital marketing campaigns to drive traffic and sales, including SEO, SEM, email marketing, and social media

● Develop and execute a digital marketing strategy for Paid Media and SEO, working with external agencies

● Merchandise and optimize category pages, site banners, and product pages to increase engagement and sales

● Drive the implementation of website changes, product launches, and promotional offers to ensure optimal customer experience and seamless execution

● Conduct weekly eCommerce and site trading analysis, providing actionable insights and recommendations to senior management

● Monitor and manage inventory levels to ensure optimal product availability

● Create targeted email marketing campaigns, focusing on customer segmentation, automated flows, and weekly campaigns

● Manage customer service inquiries and ensure timely and effective resolution of customer issues

● Stay up-to-date with the latest eCommerce trends, technologies, and best practices to ensure continuous improvement

Qualifications:

● 3+ years of experience in eCommerce, digital marketing, or online merchandising

● Strong knowledge of eCommerce platforms (e.g. Shopify), digital marketing channels (e.g., Google Ads, Facebook Ads) and email marketing tools, such as Klaviyo

● Demonstrated ability to drive sales through online channels

● Experience with data analysis and reporting tools (e.g., Google Analytics)

Qualifications:

● Excellent project management and communication skills

● Ability to analyse data and make data-driven decisions

● Strong attention to detail and ability to manage multiple priorities in a fast-paced environment

If you are a results-oriented individual with a passion for eCommerce and a track record of driving online sales, we encourage you to apply for this exciting opportunity. The role offers a unique opportunity to work with a dynamic and growing organization and make a significant impact on the success of the brand.