Description:
Job Description:We are looking for a proactive and detail-oriented E-Commerce Operations Specialist to join our dynamic team in Dubai. The ideal candidate will possess extensive experience in dropshipping, international shipping logistics, and e-commerce platform management in Fashion. You will be a key player in streamlining day-to-day operations, from procurement and customer support to website functionality and product sourcing.
PLEASE NOTE E-COMMERCE EXPERIENCE IN FASHION/CLOTHING/SHOES is a must
Key Responsibilities:
1. Dropshipping & Logistics Management:
- Oversee and manage dropshipping operations, ensuring efficient delivery of products from global suppliers to Dubai.
- Coordinate with shipping and logistics partners to guarantee timely, cost-effective deliveries.
- Explore and implement alternative shipping solutions for better efficiency and customer satisfaction.
2. Product Sourcing & Procurement:
- Source products from international platforms and major retailers to expand the product range.
- Engage in local sourcing for exclusive, high-demand, or rare items.
- Handle procurement tasks, including supplier negotiations and inventory management.
3. Website Management & Development Coordination:
- Collaborate with web developers to continuously improve the website's backend and frontend functionalities.
- Monitor website performance, identify issues, and work with the development team to resolve them promptly.
4. Customer Support:
- Manage live chat and handle customer inquiries, ensuring exceptional service at all times.
- Resolve customer complaints and concerns with efficiency and professionalism to maintain high customer satisfaction levels.
5. Data Integration & API Management:
- Work with external partners to extract product data and integrate APIs from other e-commerce platforms.
- Ensure accurate product data injection into the website and maintain consistency across platforms.
6. Daily Operations & Follow-Ups:
- Manage daily operational tasks across various departments to ensure smooth and efficient workflows.
- Communicate and coordinate with external vendors, partners, and internal teams for seamless execution of tasks.
- Qualifications:Proven experience in e-commerce operations, dropshipping, or logistics management in Fashion Industry
- Familiarity with global e-commerce platforms and online marketplaces.
- Strong technical knowledge in website management and API integrations.
- Excellent organizational skills with the ability to multitask and prioritize effectively.
- Strong communication and problem-solving skills.
- Experience with tools like Shopify, Next.js, or similar e-commerce platforms is a plus.
- Proficiency in live chat software and customer service tools is an advantage.
- Why Join Us?Be part of a fast-growing e-commerce business with a global reach.
- Work in a collaborative, innovative, and supportive team environment.