Ecommerce Project Manager

 

Description:

As an E-Commerce Manager, you will play a pivotal role in the success of our online sales platform. You will be responsible for developing and implementing strategies to drive online revenue, enhance the customer experience, and optimize overall e-commerce performance. This position requires a blend of strategic thinking, technical proficiency, and a deep understanding of consumer behavior in the online space.

 

Key Responsibilities:

 

E-Commerce Strategy:

- Develop and execute the overall e-commerce strategy in alignment with business goals.

- Identify new opportunities for online revenue growth and market expansion.

 

Website Management:

- Oversee the day-to-day management of the company's e-commerce website.

- Ensure the website is user-friendly, visually appealing, and optimized for search engines.

 

Product Management:

- Coordinate product listings, descriptions, and images to maximize sales potential.

- Implement effective merchandising strategies and promotions to drive product visibility.

 

Customer Experience:

- Monitor and enhance the online customer experience to increase customer satisfaction and retention.

- Implement user-friendly navigation, intuitive design, and responsive customer service.

 

Digital Marketing:

- Collaborate with the marketing team to develop and execute digital marketing campaigns.

- Utilize SEO, SEM, email marketing, and social media to drive traffic and sales.

 

Analytics and Reporting:

- Utilize analytics tools to track and report on key performance indicators (KPIs).

- Make data-driven decisions to optimize the online shopping experience.

 

Inventory Management:

- Coordinate with the inventory and logistics teams to ensure accurate product availability.

- Implement inventory control measures to prevent stockouts or overstock situations.

 

Technology Integration:

- Stay abreast of e-commerce trends and emerging technologies.

- Evaluate and implement new tools, platforms, or features to enhance the e-commerce platform.

 

Collaboration:

- Collaborate with cross-functional teams, including marketing, IT, and customer service, to ensure seamless operations.

- Communicate effectively with vendors and external partners.

 

Marketplace Management:

- Oversee the presence and performance of the company's products on third-party e-commerce marketplaces (e.g., Amazon, Noon, Dubai Store, etc).

- Develop and execute strategies to optimize product listings, pricing, and promotional activities on external platforms.

- Monitor and manage customer reviews and ratings to maintain a positive brand image.

 

Qualifications:

- Bachelor's degree in IT, Computer Science, Business, Marketing, or a related field.

- Proven minimum 5 Years of experience in e-commerce and marketplace management, preferably in a similar industry.

- Strong understanding of online consumer behavior, market trends, and third-party marketplace dynamics.

- Proficient in e-commerce platforms, CMS, and analytics tools, including experience with third-party marketplaces.

- Excellent analytical, organizational, and project management skills.

- Familiarity with digital marketing strategies and techniques.

- Strong communication and interpersonal skills.