Description:
Hiring End User Support
- Location: Abu Dhabi
- Experience Required: 4+ years
- Notice Period: Immediate – 15 days
- Salary: Approx.8000 AED
- Candidates Locally available in UAE / if outside UAE candidates: only immediate joiners who previously worked in UAE is accepted
- Client wants a candidate with UAE Driver’s license
- Candidate must have Managed Engine
- Ticketing Asset inventory MDM solution
- ITSM tool.
- ITIL
Mandatory Skills and Knowledge:
Technical Skills:
- Expertise in desktop hardware and software troubleshooting.
- Proficiency with Microsoft Windows operating systems (XP, 7, 8, 2000/2003/2008).
- ITSM tool.
- ITIL understanding
- Experience with Active Directory and Exchange (2007/2010/2013).
- Familiarity with Manage Engine tools (Desktop Central, OS Deployer, Mobile Device Management).
- Knowledge of asset discovery tools (Lansweaver, Altiris, SCCM).
- Competency in using remote control tools (Dameware, SCCM, Terminal Services).
Qualifications and Certifications:
- Microsoft Certification MCP or MCSE preferred).
- ITIL V3 Certification.
- B TEC Computer Science.
- A+ and N+ certifications (desirable).
Experience:
- At least 4 years of experience in IT helpdesk and technical support, ideally with hashtag
- ITIL best practices.
Key Responsibilities:
- Provide on-site and remote support for desktops, laptops, printers, and other peripheral devices.
- Diagnose, repair, and upgrade hardware and software.
- Handle user account management, including Active Directory tasks.
- Install and troubleshoot various operating systems (Windows XP, 7, 8, MAC) and applications.
- Perform preventive maintenance and remedial repairs on desktop equipment.
- Escalate complex issues to higher-level support when necessary.
- Record and track incident resolutions in the Service Desk tool.
- Use diagnostic tools to resolve network connectivity and hardware/software issues.
- Support and manage mobile devices and peripherals.
- Collaborate with IT teams and vendors to resolve technical issues and support branch builds/upgrades.
- Provide feedback on technology and customer needs to IT management.