Description:
NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
You’ll be working within the Analytics & Insights team, responsible for delighting clients around UAE, Oman, Qatar and Kuwait through delivering retail measurement insights and analysis for Retailer clients.
Responsibilities
- Service Management:
- Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with the client in in UAE, Oman, Qatar and Kuwait
- Support the generation of thought leadership materials
- Support account team building materials to new conversations with prospect clients
- Providing performance overview analysis and business issue analysis to Retailer clients especially in UAE, Oman, Qatar and Kuwait
- Developing deep knowledge of Nielsen IQ RMS solutions and delivering value for clients
- Working closely with the Consulting Lead, Operations Team and Retailer Vertical to transform customer experience
- Efficiency / standardization / transformation:
- Make use of NIQ Connect platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients
- Mapping of all deliverables committed to with the customer
- Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)
- Fulfilment of the service model agreed with the client (service mix)
- Promote self service to customers
- Promote the use and application of NIQ Discover (data pull, reporting, business issues that can be solved by guided analytics)
- Promote the use of NIQ Tools and systems for quality issues, special customer requirements and information available in knowledge NielsenIQ
- Plan trainings with clients to ensure the above-mentioned points
- Self-development:
- Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy)
- Incorporation of the service code and golden rules in the day-to-day business
About You
At Nielsen IQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.
As part of our culture, our promise to you is that at Nielsen IQ you can: Be Yourself, Make a Difference & Grow with Us.
Qualifications
- Fresh graduates (UAE based only) preferably with background in Statistics
- Fast learner, curious and interested in exploring data
- Numeric and logical thinking
- Excellent analytical skills
- Good communication and presentation skills
- An ability to work independently and in a team
- Fluent in spoken and written English. Knowledge of Arabic is a
- Competent in Microsoft Office (Excel, PowerPoint, Word, etc)