Field Service Lightning

Description:

• Provide architectural oversight of the solution throughout the project.
• CAT Dealers experienced or Automobile dealers experienced resource
• Create and defend solution estimate and SOW.
• Provide guidance and advisory support to project team on implementation approach and complex configuration issues.
• Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope.
• Maintain certifications and continually explore solution capabilities of the Salesforce ecosystem.
• Incorporate experience, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions.
• Coordinate with Certified Technical Architects, integration, and data consultants, and others, as needed, for specific technical design requirements.
• Provide recommendations on third-party applications.
• Host presentations of prototypes/demos with business users.
• Configuration and testing of Salesforce functionality during implementations.

Skills

• Prior experience with Field Service Lightning configuration and other similar software.
• Prior experience with the configuration & implementation of Salesforce.com functionality.
• Firm understanding of Salesforce.com best practices.
• Have sound knowledge in Service cloud.
• Prior hands-on experience with Salesforce configuration: creating pages, tabs, views, filters, validation rules, workflows, process builder, cloud flow designer, approvals, profiles, role, security permissions, custom objects, custom fields, relationships, reports/dashboards, lightning UI and other configuration related activities.
• Excellent presentation skills, written and oral communication skills.
• UAE/GCC experienced resource, added advantage.
• Admin & Field Service Lightning Consultant certification is preferable.