Description:
In this role, you will become a vital contributor to the sustainable growth of PPG’s Marine Coatings business and team. Vessels and installations that go out to sea need the highest quality of coatings to protect them from harsh (natural) elements. Protecting these assets while safeguarding a cleaner environment is our mission. With your strong knowledge, practical and communication skills you will be the gate keeper of proper installation of our coating systems on the customers’ assets. You will maintain adequate records of the actual conditions and application standards witnessed on site. This is to protect PPG Marine Coatings against claims and complaints, whilst enhancing the customer satisfaction. Your team: In this role you will be part of a well experienced and motivated team, both locally and regionally. A team with high ethical standards, commitment to quality and loyal to customers and colleagues. Also, a team that plays to win and moves at a high pace to support customers and grow the business. We welcome initiative and new ideas and gladly take on new innovations and opportunities.
Key Responsibilities
- Stay safe at all times. To be aware of the content of the Safety Data Sheets, and be familiar with the local safety rules and regulations and follow them.
- To attend the assigned projects and conduct your job in an accurate and professional manner.
- To keep accurate and detailed records of the projects and have the information correctly transferred to the right standard reporting forms in time, in order to ensure that PPG Marine Coatings interests are protected.
- To keep updated on the PPG products, systems and procedures and use this to the benefit of PPG Marine Coatings.
- Understand and ensure that at all times the guidelines, as provided by the Field Technical Service Department are followed.
- In case of any deviation of the specified standards, which may or could be the cause of a claim or complaint, report it immediately providing all relevant information.
- Provide technical support to customers (owners), yards, (sub-) contractors and any other users of our products.
- First line of contact for technical support and communication at the job / in the dry dock.
- Cooperation and communication with Sales, FTS teams and the owner super intendents.
- Support maximizing productivity and flexibility of the team and for the customer.
- To pass on any relevant information of the PPG or competitors’ products to the Area Field Technical Support Specialist.
- Support new product, process, and application innovations.
- Support invoicing process by checking & communicating docking schedules and finalization.
- To handle complaints carefully and in such a way that his / her actions and verbal or written reports / comments do not result in a commitment or assumption of responsibility that is outside of his / her authorities, which could result in PPG Marine Coatings being held liable.
- In case of complaint (potential claim) the Area Field Technical Support Specialist must be informed (involved) immediately.
- Report to the Area Field Technical Support Specialist.
Qualifications
- Education level: High school / Polytechnic School / Ships-officer or seaman qualification or similar
- Experience: Marine / Yard or Contractor experience with a coating background
- Computer skills: Microsoft Word / Excel / E-mail & Internet communication
- Fluency in business English How you qualify for the team:
- Decision making, problem solving whilst safeguarding PPG interests.
- Customer oriented
- Initiative, creative
- Representative in dress code and behavior
- Know-how and skills
- Adaptability
- Ambition and drive to learn and develop towards potential next career moves.