Description:
MoGi Group (TransPerfect Gaming Division) is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.
Position responsibilities:
- Processing questions and problems from users through a ticketing system
- Answering queries on blogs and forums as well as social media channels
- Getting familiarized with the games so you can advise players
- Getting creative in finding solutions to technical problems and bugs
- Encouraging user loyalty by providing an outstanding service
- Contributing to studio-wide community strategies
- Supporting the community managers with ad-hoc tasks
Essential skills and experience required:
- Experience in Customer Service roles or similar
- Native level of Polish
- Strong written and verbal communication skills in English (knowledge of additional languages is a plus)
- Passion for gaming and ideally experience working in the gaming industry
- Basic knowledge of social media from both user and professional points of view
- Keen to work in an international environment
- Excellent organizational skills, ability to multitask and adapt to changing priorities
- Good knowledge of MS Office
- Excellent interpersonal skills
- Ability to work independently with minimal supervision as well as part of a wider team
- Strong analytical, troubleshooting, problem-solving and decision-making abilities
- Critical thinking skills to be able readily offer clients and players innovative solutions