Description:
For a global manufacturing customer, I am searching for a freelance (contractor) Application Engineer - Visibility to help deliver pre-sales and post-sales support, for Support and Professional Services projects, directly to key customers and strategic partners.
The position will be based in Dubai, UAE and will service customers in the UAE and Middle East Region.
Responsibilities
- Regular travel to deliver services on customer locations throughout the KSA and Middle East region. Percentage of travel is between 25%-50% percent of the time
- Work with Sales Managers and System Engineers to promote professional services to customers
- Assist PS Project Managers during pre-sales process in preparing and reviewing
- Proposals, presentations and Statements of Work (SOW) for professional services engagements
- Work closely with the customer in understanding requirements, identifying a strategy for meeting the customer needs, problem identification, analysis and re-creation
- Design, develop & execute test configurations to cover functional, scalability, performance, system testing and characterization for L2-7 technologies including wireless solutions using Test Equipment and Applications
- Lead in test script design, bulk automation and test execution
- Provide analysis of test results
- Perform day to day management of assigned projects, manage customer relationships and ensure customer delight. Achieve customer satisfaction and support metric goals, SLAs
- Interface with departments (support, engineering, product marketing) to resolve or work round issues in timely manner
- Keep abreast of Product and Technology developments to ensure that latest solutions are used to enhance customer experience
- Effectively work and communicate with worldwide support and engineering team
Profile
- 5 years of experience in IP Test and Measurement
- Background in data networking/Service Provider/Data Center installation/deployments
- Previous experience in Support/Professional Services/NOC/SOC